Inbox

All conversations, one workspace: email and live chat in a single omnichannel inbox with full customer context, ownership, status, and collaboration—so teams respond faster without switching apps or losing visibility. Learn more on SparrowDesk .

• Unified workspace — One shared inbox for email and chat with real-time status, assignees, internal notes, attachments, and full thread history.
• Context in every thread — Customer profiles, past tickets, and prior replies stay inline so answers stay consistent and informed—no digging through other tools.
• Scales with the team — Assign conversations, define workflows, and handle growing volume while keeping clarity, accountability, and response standards.
• Email & multi-brand — Per-brand logos and domains, forward or connect inboxes (SMTP/IMAP), standardized signatures and sender identity, and structured threads with complete history.
• Live chat — Real-time messaging with visitor and ticket context; move between chat and email without losing the conversation.
• AI in the inbox — Deflect routine questions using your help center and past tickets; draft replies from context; hand off to humans with the full transcript.

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